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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-1367

Service Desk Customer cannot view public JIRA when logged in to JIRA Service Desk

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      August 2015

      Please view this comment for an update on the status of this issue

      Current Behaviour
      Customer can see the issues in public JIRA when they are not logged in to JIRA Service Desk. Once they login to JIRA Service Desk, they can't no longer view the issues in the public JIRA. Keeps on getting redirected to the JIRA Service Desk.

      Feature Request
      Customer should be able to be redirected to public JIRA issues even if they are logged in to JIRA Service Desk.

      Example Use Case

      All our customers can have a service desk customer account which they need to ask support. If a customer uses this service desk to e.g. request a feature, we might log this as a feature request in our "public" jira (a jira project where anyone can view the issues and see their progress). Typically, the service desk ticket is then closed with a message that a feature request is made (with a link to it) and that we plan to deliver this feature then or then.

      An anonymous user can - like expected - view the ticket. If that user then clicks on login, he can login using his service desk customer login, and can still see the ticket and navigate the public jira project. However, once he visits the service desk portal, he cannot return to the public jira project anymore, as he keeps being redirected to the service desk interface.

      However, we want all users (anonymous and service desk customers) to view and browse our public jira project.

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              jalor Janice Alor (Inactive)
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                Updated:

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