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Bug
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Resolution: Handled by Support
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Low
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None
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2.3.4
Our Jira instance contains many public project (browse rights are provided to anyone) and Service Desk. As soon as our customer is logged into Service Desk, he is always redirected to customer portal. He has to log off to be able to browse public project.
It was not the case in 2.1.
To reproduce:
- create a service desk customer
- create a Jira project, create at least one issue and provide browse rights to 'Anyone'
- log into Service Desk using customer account
- try to browse Jira project issues
- relates to
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JSDSERVER-1367 Service Desk Customer cannot view public JIRA when logged in to JIRA Service Desk
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- Gathering Impact
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Form Name |
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Hi jeandenis.coffre,
This looks like a problem with your specific configuration. Could you create a support ticket at https://support.atlassian.com?
That way we can provide you with support specific to your circumstances and with higher security.
The credentials should be the same as for this site (https://jira.atlassian.com).
Thanks!
JIRA Service Desk Product Team