Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1751

Users with role "Service desk customers" cannot browse any Jira project

      Our Jira instance contains many public project (browse rights are provided to anyone) and Service Desk. As soon as our customer is logged into Service Desk, he is always redirected to customer portal. He has to log off to be able to browse public project.

      It was not the case in 2.1.

      To reproduce:

      • create a service desk customer
      • create a Jira project, create at least one issue and provide browse rights to 'Anyone'
      • log into Service Desk using customer account
      • try to browse Jira project issues

          Form Name

            [JSDSERVER-1751] Users with role "Service desk customers" cannot browse any Jira project

            Hi jeandenis.coffre,

            This looks like a problem with your specific configuration. Could you create a support ticket at https://support.atlassian.com?
            That way we can provide you with support specific to your circumstances and with higher security.
            The credentials should be the same as for this site (https://jira.atlassian.com).

            Thanks!
            JIRA Service Desk Product Team

            Kha Nguyen (Inactive) added a comment - Hi jeandenis.coffre , This looks like a problem with your specific configuration. Could you create a support ticket at https://support.atlassian.com? That way we can provide you with support specific to your circumstances and with higher security. The credentials should be the same as for this site ( https://jira.atlassian.com ). Thanks! JIRA Service Desk Product Team

              knguyen@atlassian.com Kha Nguyen (Inactive)
              9882e0912f61 jdcoffre
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: