Description

Currently, Customers in Service Desk cannot access any issues within JIRA - even if they are public to anonymous users.

Steps to Reproduce

• Create a Service Desk project
• Configure the Browse Projects permission to Anyone
• Log in with a Customer on the Service Desk portal
• Attempt to access the URL of a public JIRA issue, for example: http://localhost:8080/browse/AD-2
• You will be redirected to the Service Desk portal page

Since this issue is public, it would make sense that customers can also see them.

Work around

Log out of the Service Desk portal. You will be able to see the issue then.