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  1. Jira Service Management Data Center
  2. JSDSERVER-5734

Allow customers to see public issues on JIRA

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Medium Medium
    • None
    • 3.11.1
    • Licensing & Permissions

      Description

      Currently, Customers in Service Desk cannot access any issues within JIRA - even if they are public to anonymous users.

      Steps to Reproduce

      • Create a Service Desk project
      • Configure the Browse Projects permission to Anyone
      • Log in with a Customer on the Service Desk portal
      • Attempt to access the URL of a public JIRA issue, for example: http://localhost:8080/browse/AD-2
      • You will be redirected to the Service Desk portal page

      Since this issue is public, it would make sense that customers can also see them.

      Work around

      Log out of the Service Desk portal. You will be able to see the issue then.

            [JSDSERVER-5734] Allow customers to see public issues on JIRA

            Benjamin Suess made changes -
            Link New: This issue duplicates JSDSERVER-1367 [ JSDSERVER-1367 ]
            Benjamin Suess made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 1 New: 2
            Lachlan G (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 436107 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2649911 ] New: JAC Bug Workflow v3 [ 3126390 ]
            Status Original: To Do [ 10071 ] New: Gathering Impact [ 12072 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Bartosz Ornatowski made changes -
            Priority Original: Low [ 4 ] New: Medium [ 3 ]
            Bartosz Ornatowski made changes -
            Status Original: Untriaged [ 11672 ] New: To Do [ 10071 ]
            Bartosz Ornatowski made changes -
            Labels Original: design pm New: cqt
            Bartosz Ornatowski made changes -
            Labels New: design pm

              Unassigned Unassigned
              bpicarelli Benito Picarelli
              Affected customers:
              20 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: