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  1. Jira Service Management Data Center
  2. JSDSERVER-3263

Service Desk customers are not able to access public issues in JIRA Software projects

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • API and Integrations
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When a Service Desk Customer login to the portal, the customer does not have access to public issues.

      Suggested Solution

      Allow Service Desk Customers to view public issues in JIRA projects

      Workaround

      Log out as the Service Desk Customer and access the public issues without logging in.

          Form Name

            [JSDSERVER-3263] Service Desk customers are not able to access public issues in JIRA Software projects

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011477 ] New: JAC Suggestion Workflow 3 [ 3648927 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664353 ] New: JAC Suggestion Workflow [ 3011477 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324604 ] New: Confluence Workflow - Public Facing v4 [ 2664353 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053749 ] New: JSD Suggestion Workflow - TEMP [ 2324604 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048955 ] New: JSD Suggestion Workflow [ 2053749 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280481 ] New: JSD Suggestion Workflow - TEMP [ 2048955 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition
            When a Service Desk Customer login to the portal, the customer does not have access to public issues.
            h3. Suggested Solution
            Allow Service Desk Customers to view public issues in JIRA projects
            h3. Workaround
            Log out as the Service Desk Customer and access the public issues without logging in.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3263].
              {panel}

            h3. Problem Definition
            When a Service Desk Customer login to the portal, the customer does not have access to public issues.
            h3. Suggested Solution
            Allow Service Desk Customers to view public issues in JIRA projects
            h3. Workaround
            Log out as the Service Desk Customer and access the public issues without logging in.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-3263 [ JSDCLOUD-3263 ]
            Marty (Inactive) made changes -
            Component/s New: API and Integrations [ 35993 ]
            Component/s Original: JIRA Integration [ 35890 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 1125814 ] New: JSD Suggestion Workflow [ 1280481 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              nmohdkhalid Nabil
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              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: