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  1. Jira Service Management Data Center
  2. JSDSERVER-3263

Service Desk customers are not able to access public issues in JIRA Software projects

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • API and Integrations
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When a Service Desk Customer login to the portal, the customer does not have access to public issues.

      Suggested Solution

      Allow Service Desk Customers to view public issues in JIRA projects

      Workaround

      Log out as the Service Desk Customer and access the public issues without logging in.

      Attachments

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1367 Service Desk Customer cannot view public JIRA when logged in to JIRA Service Desk

          • Medium - Medium priority issues
          • Gathering Impact
          relates to

          Suggestion - JSDCLOUD-3263 Service Desk customers are not able to access public issues in JIRA Software projects

          • Closed

          Activity

            People

              Unassigned Unassigned
              nmohdkhalid Nabil
              Votes:
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              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync