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  1. Jira Service Management Cloud
  2. JSDCLOUD-3263

Service Desk customers are not able to access public issues in JIRA Software projects

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Details

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When a Service Desk Customer login to the portal, the customer does not have access to public issues.

      Suggested Solution

      Allow Service Desk Customers to view public issues in JIRA projects

      Workaround

      Log out as the Service Desk Customer and access the public issues without logging in.

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        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1367 Service Desk Customer cannot view public JIRA when logged in to JIRA Service Desk

          • Medium - Medium priority issues
          • Long Term Backlog
          is related to

          Suggestion - JSDSERVER-3263 Service Desk customers are not able to access public issues in JIRA Software projects

          • Closed

          Activity

            People

              Unassigned Unassigned
              nmohdkhalid Nabil
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              Dates

                Created:
                Updated:
                Resolved: