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  1. Jira Service Management Data Center
  2. JSDSERVER-1355

Directly include attachment in email notification

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    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When agents include an attachment to a ticket, it isn't included as part of the email notification to a customer.

      The workaround right now is to send them a direct notification to login to view the attachment.

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            [JSDSERVER-1355] Directly include attachment in email notification

            Joseph Huynh (Inactive) added a comment -

            This issue is a duplicate of <JSD-1370>. Please follow that one instead

            Joseph Huynh (Inactive) added a comment - This issue is a duplicate of < JSD-1370 >. Please follow that one instead

            Dave Truman added a comment -

            +1 on this enhancement. Really important for a Service Desk all-email use case. The workarounds (ie [^file.ext]) assume user will log in to the portal, which many of mine won't.

            Dave Truman added a comment - +1 on this enhancement. Really important for a Service Desk all-email use case. The workarounds (ie [^file.ext]) assume user will log in to the portal, which many of mine won't.

              Unassigned Unassigned
              edwin@atlassian.com edwin
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                Created:
                Updated:
                Resolved: