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  1. Jira Service Management Cloud
  2. JSDCLOUD-1355

Directly include attachment in email notification

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Details

    • Suggestion
    • Resolution: Duplicate
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    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When agents include an attachment to a ticket, it isn't included as part of the email notification to a customer.

      The workaround right now is to send them a direct notification to login to view the attachment.

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        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1370 Notifications do not display inline attachments

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-1355 Directly include attachment in email notification

          • Closed

          Activity

            People

              Unassigned Unassigned
              edwin@atlassian.com edwin
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              Dates

                Created:
                Updated:
                Resolved: