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  1. Jira Service Management Cloud
  2. JSDCLOUD-1355

Directly include attachment in email notification

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When agents include an attachment to a ticket, it isn't included as part of the email notification to a customer.

      The workaround right now is to send them a direct notification to login to view the attachment.

              Unassigned Unassigned
              edwin@atlassian.com edwin
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