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Suggestion
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Resolution: Duplicate
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
When agents include an attachment to a ticket, it isn't included as part of the email notification to a customer.
The workaround right now is to send them a direct notification to login to view the attachment.
- is related to
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JSDSERVER-1370 Notifications do not display inline attachments
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- Closed
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- relates to
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JSDCLOUD-1355 Directly include attachment in email notification
- Closed
- mentioned in
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Page Failed to load
[JSDSERVER-1355] Directly include attachment in email notification
Workflow | Original: JAC Suggestion Workflow [ 3011855 ] | New: JAC Suggestion Workflow 3 [ 3649455 ] |
Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
Workflow | Original: Confluence Workflow - Public Facing v4 [ 2665322 ] | New: JAC Suggestion Workflow [ 3011855 ] |
Workflow | Original: JSD Suggestion Workflow - TEMP [ 2325663 ] | New: Confluence Workflow - Public Facing v4 [ 2665322 ] |
Status | Original: Closed [ 6 ] | New: Resolved [ 5 ] |
Workflow | Original: JSD Suggestion Workflow [ 2053572 ] | New: JSD Suggestion Workflow - TEMP [ 2325663 ] |
Workflow | Original: JSD Suggestion Workflow - TEMP [ 2048711 ] | New: JSD Suggestion Workflow [ 2053572 ] |
Workflow | Original: JSD Suggestion Workflow [ 1279752 ] | New: JSD Suggestion Workflow - TEMP [ 2048711 ] |
Description |
Original:
When agents include an attachment to a ticket, it isn't included as part of the email notification to a customer.
The workaround right now is to send them a direct notification to login to view the attachment. |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1355]. {panel} When agents include an attachment to a ticket, it isn't included as part of the email notification to a customer. The workaround right now is to send them a direct notification to login to view the attachment. |
Link |
New:
This issue relates to |
Workflow | Original: TTT: Simple Issue Tracking Workflow [ 791716 ] | New: JSD Suggestion Workflow [ 1279752 ] |
Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
Remote Link | Original: This issue links to "Page (Extranet)" [ 98614 ] | New: This issue links to "Page (Extranet)" [ 98614 ] |