Directly include attachment in email notification

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    • Type: Suggestion
    • Resolution: Duplicate
    • None
    • Component/s: None
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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When agents include an attachment to a ticket, it isn't included as part of the email notification to a customer.

      The workaround right now is to send them a direct notification to login to view the attachment.

            Assignee:
            Unassigned
            Reporter:
            edwin
            Votes:
            2 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: