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  1. Jira Service Management Data Center
  2. JSDSERVER-1355

Directly include attachment in email notification

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When agents include an attachment to a ticket, it isn't included as part of the email notification to a customer.

      The workaround right now is to send them a direct notification to login to view the attachment.

            [JSDSERVER-1355] Directly include attachment in email notification

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011855 ] New: JAC Suggestion Workflow 3 [ 3649455 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665322 ] New: JAC Suggestion Workflow [ 3011855 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325663 ] New: Confluence Workflow - Public Facing v4 [ 2665322 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053572 ] New: JSD Suggestion Workflow - TEMP [ 2325663 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048711 ] New: JSD Suggestion Workflow [ 2053572 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279752 ] New: JSD Suggestion Workflow - TEMP [ 2048711 ]
            jonah (Inactive) made changes -
            Description Original: When agents include an attachment to a ticket, it isn't included as part of the email notification to a customer.

            The workaround right now is to send them a direct notification to login to view the attachment.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1355].
              {panel}

            When agents include an attachment to a ticket, it isn't included as part of the email notification to a customer.

            The workaround right now is to send them a direct notification to login to view the attachment.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1355 [ JSDCLOUD-1355 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 791716 ] New: JSD Suggestion Workflow [ 1279752 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Duc Anh Dao (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 98614 ] New: This issue links to "Page (Extranet)" [ 98614 ]

              Unassigned Unassigned
              edwin@atlassian.com edwin
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                Created:
                Updated:
                Resolved: