Directly include attachment in email notification

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    • Type: Suggestion
    • Resolution: Duplicate
    • Component/s: None
    • None

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When agents include an attachment to a ticket, it isn't included as part of the email notification to a customer.

      The workaround right now is to send them a direct notification to login to view the attachment.

              Assignee:
              Unassigned
              Reporter:
              edwin
              Votes:
              2 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: