Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1370

Notifications do not display inline attachments

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Update as of 8 January 2016

      This has been fixed, and relies on the underlying JIRA version.

      Therefore, the fix will be available along with JIRA 7.0.9 for Server customers. It should also be available to Cloud customers in January (JIRA 7.1.0-OD-04)

      With that version of JIRA, the fix version of JIRA Service Desk will also be required

      Steps to Reproduce (tested with a local JIRA 6.3.13 and JSD 2.1.1):

      1. Add a google mail as the outgoing mail server;
      2. Create a project/service desk;
      3. Create an issue as a customer;
      4. As an agent, attach an image to the issue;
      5. Add a comment to the issue: 
        !^my-attachment.png!

      Expected Behavior:

      The email notification would show the attached image for the JSD notifications.

      Actual Results:

      The notification does not display the image attached inline with the notifications on JSD.

      Workaround:

      Use the markup to present the image rather than showing it as an inline attachment.

        1. Screen Shot 2015-01-16 at 7.43.20 PM.png
          Screen Shot 2015-01-16 at 7.43.20 PM.png
          29 kB

              mmcmahon Matthew McMahon (Inactive)
              mfernandes@atlassian.com Matheus Fernandes
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                Created:
                Updated:
                Resolved: