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UIS:
2
Support reference count:
14
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

The following is a very good feature to have

We have 3 SD projects and unique customers in the projects

All SD will connect to the same email account e.g. servicedesk@company.com

When Mr C sends an email to servicedesk@company.com, the request will be created in Project B
When Ms O sends an email, the request will be created in Project C

Reason is so all customers will only have to remember a single email address

duplicates

JSDSERVER-4261 Allow multiple Service Desks with distinct customer lists to use the same Email Address

is related to

JSDSERVER-5276 Allow single Email to handle All Service Desk comments

JSDSERVER-1371 As an Admin I'd like to Connect an Email Alias to a Service Desk Project

relates to

JSDCLOUD-1169 Single email for multiple Service Desk and create request based on customer email