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Suggestion
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Resolution: Unresolved
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None
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2
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14
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
The following is a very good feature to have
We have 3 SD projects and unique customers in the projects
- Project A - MS X, Ms Z, Mr Q
- Project B - Ms A, Mr B, Mr C
- Project C - Mr W, Mr V, Ms O
All SD will connect to the same email account e.g. servicedesk@company.com
- When Mr C sends an email to servicedesk@company.com, the request will be created in Project B
- When Ms O sends an email, the request will be created in Project C
Reason is so all customers will only have to remember a single email address
- duplicates
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JSDSERVER-4261 Allow multiple Service Desks with distinct customer lists to use the same Email Address
- Closed
- is related to
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JSDSERVER-5276 Allow single Email to handle All Service Desk comments
- Closed
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JSDSERVER-1371 As an Admin I'd like to Connect an Email Alias to a Service Desk Project
- Gathering Interest
- relates to
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JSDCLOUD-1169 Single email for multiple Service Desk and create request based on customer email
- Future Consideration