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  1. Jira Service Management Data Center
  2. JSDSERVER-1371

As an Admin I'd like to Connect an Email Alias to a Service Desk Project

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently Service Desks pick up all messages in the mailbox they're connected to, regardless of the aliases configured for it.

      Example:
      I set up a general SD with support@company.com.
      Next I created a specific SD for a project and added support+project@company.com (gmail default aliasing).

      Testing emails seemed to work nicely.
      Then I added a third SD added support+project2@company.com and started sending a little more messages to the different aliases + general email address.

      There it got ugly: messages seemed to random be queued in the first available queue ending up spreaded over the desks, regardless the setup aliases.

      Request: it would be nice if a single Service Desk would specifically target emails sent to a specific alias, when multiple Service Desks are connected to the same mailbox. That way 1 email account would suffice for multiple desks and making admins a whole lot happier and SD a lot easier to use.

      Workaround: configure a separate mailbox for each Service Desk, and have the main mailbox forward emails to them based on the aliases.

            [JSDSERVER-1371] As an Admin I'd like to Connect an Email Alias to a Service Desk Project

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              Unassigned Unassigned
              e17b78230a6a Henjo Hoeksma
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                Created:
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