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Suggestion
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Resolution: Low Engagement
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None
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None
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1
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Scenario
In certain cases, it may happen that:
- project SD1 has customers sd1cus1, sd1cus2
- project SD2 has customers sd2cusA, sd2cusB
in other words, they have 2 totally different customer lists
In such a case like this, the 2 projects should be allowed to use the same email address for Email requests, in which:
- if sd1cus1 sends an email to this email address, JIRA detects that this customer belongs to SD1 only and will raise a request in SD1
- if sd2cusA sends an email to this email address, JIRA detects that this customer belongs to SD2 only and will raise a request in SD2
Suggestion
When multiple SD projects meet the following requirements:
- each project has a distinct customer list in which no customer exists in more than one service desk
- public signup is not allowed and all projects have Request Security set to "Only people on my customers list"
they should be allowed to use the same email address for Email requests.
- is duplicated by
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JSDSERVER-1169 Single email for multiple Service Desk and create request based on customer email
- Gathering Interest
- relates to
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JSDCLOUD-4261 Allow multiple Service Desks with distinct customer lists to use the same Email Address
- Closed
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JSDSERVER-1371 As an Admin I'd like to Connect an Email Alias to a Service Desk Project
- Gathering Interest