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Suggestion
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Resolution: Low Engagement
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1
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Problem Definition
Currently, JIRA Service Desk require the configuration of one Email Address per Service Desk project. This means, having 100+ Service Desk projects will equal to needing 100+ email addresses.
Suggested Solution
This request is specific to adding/creating comments to have only a single Service Desk Email Request configured for all Service Desk projects configured. It will be able to differentiate the Issue Key and added the comment correctly to the right Service Desk Request.
Why this is important
Large clients will want to have more than 1000 Service Desk projects configured and this will mean a requirement to have 1000 email addresses. Each of them has to be manually configured on the Email Requests setting.
- relates to
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JSDSERVER-1169 Single email for multiple Service Desk and create request based on customer email
- Gathering Interest