Allow single Email to handle All Service Desk comments

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: Email - Incoming
    • None
    • 1
    • 1

      Problem Definition

      Currently, JIRA Service Desk require the configuration of one Email Address per Service Desk project. This means, having 100+ Service Desk projects will equal to needing 100+ email addresses.

      Suggested Solution

      This request is specific to adding/creating comments to have only a single Service Desk Email Request configured for all Service Desk projects configured. It will be able to differentiate the Issue Key and added the comment correctly to the right Service Desk Request.

      Why this is important

      Large clients will want to have more than 1000 Service Desk projects configured and this will mean a requirement to have 1000 email addresses. Each of them has to be manually configured on the Email Requests setting.

            Assignee:
            Unassigned
            Reporter:
            Zul NS [Atlassian] (Inactive)
            Votes:
            1 Vote for this issue
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            1 Start watching this issue

              Created:
              Updated:
              Resolved: