Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-5276

Allow single Email to handle All Service Desk comments

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • Email - Incoming
    • None
    • 1
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Problem Definition

      Currently, JIRA Service Desk require the configuration of one Email Address per Service Desk project. This means, having 100+ Service Desk projects will equal to needing 100+ email addresses.

      Suggested Solution

      This request is specific to adding/creating comments to have only a single Service Desk Email Request configured for all Service Desk projects configured. It will be able to differentiate the Issue Key and added the comment correctly to the right Service Desk Request.

      Why this is important

      Large clients will want to have more than 1000 Service Desk projects configured and this will mean a requirement to have 1000 email addresses. Each of them has to be manually configured on the Email Requests setting.

      Attachments

        Issue Links

          relates to

          Suggestion - JSDSERVER-1169 Single email for multiple Service Desk and create request based on customer email

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              znoorsazali Zul NS [Atlassian]
              Votes:
              1 Vote for this issue
              Watchers:
              1 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync