• Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Email - Incoming
    • None
    • 1
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      Currently, JIRA Service Desk require the configuration of one Email Address per Service Desk project. This means, having 100+ Service Desk projects will equal to needing 100+ email addresses.

      Suggested Solution

      This request is specific to adding/creating comments to have only a single Service Desk Email Request configured for all Service Desk projects configured. It will be able to differentiate the Issue Key and added the comment correctly to the right Service Desk Request.

      Why this is important

      Large clients will want to have more than 1000 Service Desk projects configured and this will mean a requirement to have 1000 email addresses. Each of them has to be manually configured on the Email Requests setting.

            [JSDSERVER-5276] Allow single Email to handle All Service Desk comments

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011633 ] New: JAC Suggestion Workflow 3 [ 3649127 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664789 ] New: JAC Suggestion Workflow [ 3011633 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2414037 ] New: Confluence Workflow - Public Facing v4 [ 2664789 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            SET Analytics Bot made changes -
            UIS New: 1
            Zul NS [Atlassian] made changes -
            Link New: This issue relates to JSDSERVER-1169 [ JSDSERVER-1169 ]
            Zul NS [Atlassian] created issue -

              Unassigned Unassigned
              znoorsazali Zul NS [Atlassian]
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                Created:
                Updated:
                Resolved: