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  1. Jira Service Management Cloud
  2. JSDCLOUD-1169

Single email for multiple Service Desk and create request based on customer email

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The following is a very good feature to have

      We have 3 SD projects and unique customers in the projects

      • Project A - MS X, Ms Z, Mr Q
      • Project B - Ms A, Mr B, Mr C
      • Project C - Mr W, Mr V, Ms O

      All SD will connect to the same email account e.g. servicedesk@company.com

      • When Mr C sends an email to servicedesk@company.com, the request will be created in Project B
      • When Ms O sends an email, the request will be created in Project C

      Reason is so all customers will only have to remember a single email address

              d0d1ba410583 Sushant Koshy
              ywoo Yit Wei
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                Created:
                Updated: