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  1. Jira Service Management Cloud
  2. JSDCLOUD-971

Allow customization of the Service Desk notifications to customers

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      There is currently no method to customize the notifications in Service Desk (it is either enabled or disabled, no modifications are possible).

      This makes it impossible to change who should/should not receive notifications when using the Service Desk notifications, and which operations shouldn't trigger a notification.

      It would be much more convenient if we can modify the Service Desk notifications.

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            [JSDCLOUD-971] Allow customization of the Service Desk notifications to customers

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3442884 ] New: JAC Suggestion Workflow 3 [ 3696645 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2318992 ] New: JAC Suggestion Workflow [ 3442884 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            ari (Inactive) made changes -
            Component/s New: Customer Notification, outgoing emails [ 46694 ]
            Component/s Original: Email - Outgoing [ 46696 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051186 ] New: JSD Suggestion Workflow - TEMP [ 2318992 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2046237 ] New: JSD Suggestion Workflow [ 2051186 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1874836 ] New: JSD Suggestion Workflow - TEMP [ 2046237 ]
            jonah (Inactive) made changes -
            Description Original: There is currently no method to customize the notifications in Service Desk (it is either enabled or disabled, no modifications are possible).

            This makes it impossible to change who should/should not receive notifications when using the Service Desk notifications, and which operations shouldn't trigger a notification.

            It would be much more convenient if we can modify the Service Desk notifications.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-971].
              {panel}

            There is currently no method to customize the notifications in Service Desk (it is either enabled or disabled, no modifications are possible).

            This makes it impossible to change who should/should not receive notifications when using the Service Desk notifications, and which operations shouldn't trigger a notification.

            It would be much more convenient if we can modify the Service Desk notifications.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-971 [ JSDSERVER-971 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud customise-email sdt srl New: affects-cloud affects-server customise-email sdt srl

              Unassigned Unassigned
              jtye Joe Wai Tye (Inactive)
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              Watchers:
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                Created:
                Updated:
                Resolved: