Details
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Bug
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Resolution: Fixed
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Medium
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None
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33
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Severity 3 - Minor
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5
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Description
Summary
If a KB article contains a video file, this will play fine in Confluence, but will not play back through the portal view of the customer.
Note: it works fine as the user is an Atlassian Account user, it doesn't if the user is a portal only user.
Steps to Reproduce
- Create a page in a Confluence space that is linked as a KB
- Add a short video to the page using the Multimedia Macro
- View the article from the portal as a portal only user
Expected Results
Video should play fine in both Confluence and Jira SD
Actual Results
It works from Confluence, doesn't start/work from the JSD portal
Notes
The tests were made using an mp4 format video.
Workaround
Embed the video as an attachment macro in the page content, the portal only users are then able to download the video.
Attachments
Issue Links
- is duplicated by
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JSDCLOUD-8119 Multimedia macro with a video doesn't allow preview in JSD portal
- Closed
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JSDCLOUD-8343 Not able to view video in Knowledgebase
- Closed
- relates to
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JSDCLOUD-10751 Embedding YouTube videos in an article doesn't work for portal-only customers
- Long Term Backlog
- mentioned in
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