If a KB article contains a video file, this will play fine in Confluence, but will not play back through the portal view of the customer.
Note: it works fine as the user is an Atlassian Account user, it doesn't if the user is a portal only user.
- Create a page in a Confluence space that is linked as a KB
- Add a short video to the page using the Multimedia Macro
- View the article from the portal as a portal only user
Video should play fine in both Confluence and Jira SD
The tests were made using an mp4 format video.
Embed the video as an attachment macro in the page content, the portal only users are then able to download the video.