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  1. Jira Service Management Cloud
  2. JSDCLOUD-5919

Multimedia macro with a video doesn't work for portal only user from the portal in a KB article

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      Description

      Summary

      If a KB article contains a video file, this will play fine in Confluence, but will not play back through the portal view of the customer.
      Note: it works fine as the user is an Atlassian Account user, it doesn't if the user is a portal only user.

      Steps to Reproduce

      1. Create a page in a Confluence space that is linked as a KB
      2. Add a short video to the page using the Multimedia Macro
      3. View the article from the portal as a portal only user

      Expected Results

      Video should play fine in both Confluence and Jira SD

      Actual Results


      It works from Confluence, doesn't start/work from the JSD portal

      Notes

      The tests were made using an mp4 format video.

      Workaround

      Embed the video as an attachment macro in the page content, the portal only users are then able to download the video.

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              Assignee:
              6cf75f652d57 Joseph
              Reporter:
              pberindetampanariu Paul Berinde-Tampanariu (Inactive)
              Votes:
              35 Vote for this issue
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              46 Start watching this issue

                Dates

                Created:
                Updated: