Details
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Bug
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Resolution: Unresolved
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Low
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None
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1
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Minor
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Description
Issue Summary
If a KB article contains a video from YouTube, this will play fine in Confluence, but will not playback through the portal view of the customer.
Note: it works fine as the user is an Atlassian Account user, it doesn't if the user is a portal-only user or anonymous (non-login) customer.
Steps to Reproduce
- Create a page in a Confluence space that is linked as a KB
- Add a YouTube video to the page
- View the article from the portal as a portal only user
Expected Results
The video should play fine in both Confluence and portal
Actual Results
It works in Confluence and in Jira for Atlassian Account users but not portal-only customers
Workaround
Embed the video using a Widget Connector
Attachments
Issue Links
- is related to
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JSDCLOUD-5919 Multimedia macro with a video doesn't work for portal only user from the portal in a KB article
- Closed