Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-10751

Embedding YouTube videos in an article doesn't work for portal-only customers

    XMLWordPrintable

Details

    Description

      Issue Summary

      If a KB article contains a video from YouTube, this will play fine in Confluence, but will not playback through the portal view of the customer.
      Note: it works fine as the user is an Atlassian Account user, it doesn't if the user is a portal-only user or anonymous (non-login) customer.

      Steps to Reproduce

      1. Create a page in a Confluence space that is linked as a KB
      2. Add a YouTube video to the page
      3. View the article from the portal as a portal only user

      Expected Results

      The video should play fine in both Confluence and portal

      Actual Results

      It works in Confluence and in Jira for Atlassian Account users but not portal-only customers

      Workaround

      Embed the video using a Widget Connector

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              nmohdkhalid Nabil
              Votes:
              3 Vote for this issue
              Watchers:
              7 Start watching this issue

              Dates

                Created:
                Updated: