If a KB article contains a video file, this will play fine in Confluence, but will not play back through the portal view of the customer but redirecting user to download it.
- Create a page in a Confluence space that is linked as a KB
- Add a short video to the page using the Multimedia Macro
- View the article from the portal as a portal only user
Video should play fine in both Confluence and Jira SD
Clicking on the video download the file instead of previewing it.
Use Widget macro on Confluence page