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  1. Jira Service Management Cloud
  2. JSDCLOUD-8119

Multimedia macro with a video doesn't allow preview in JSD portal

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      Description

      Summary

      If a KB article contains a video file, this will play fine in Confluence, but will not play back through the portal view of the customer but redirecting user to download it.

      Steps to Reproduce

      1. Create a page in a Confluence space that is linked as a KB
      2. Add a short video to the page using the Multimedia Macro
      3. View the article from the portal as a portal only user

      Expected Results

      Video should play fine in both Confluence and Jira SD

      Actual Result

      Clicking on the video download the file instead of previewing it.

      Workaround

      Use Widget macro on Confluence page

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              Assignee:
              Unassigned Unassigned
              Reporter:
              ckek Kek Chee Young (Inactive)
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                Created:
                Updated:
                Resolved: