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  1. Jira Service Management Cloud
  2. JSDCLOUD-8343

Not able to view video in Knowledgebase

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Details

    Description

      Summary

      If a KB article contains a video file, this will play fine in Confluence, but will not playback through the portal view of the customer.

      Steps to Reproduce

      1. Create a page in a Confluence space that is linked as a KB
      2. Add a short video
      3. View the article from the portal

      Expected Results

      The video should play fine in Jira SD

      Actual Results

      Notes

      The tests were made using an mp4 format video.

      Workaround

      No workaround

      Attachments

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5919 Multimedia macro with a video doesn't work for portal only user from the portal in a KB article

          • Medium - Medium priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              sraj Suren Raj
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              Dates

                Created:
                Updated:
                Resolved: