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  1. Jira Service Management Cloud
  2. JSDCLOUD-5859

Send localized signup confirmation email

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    • Resolution: Unresolved
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Several aspects of the customer portal can already be localized, as described in
      Translating your customer portal

      However, there is at least one notable exception. If the portal is set up for self-signup, the user starts the signup in a German signup screen and then gets a 95% ENGLISH mail with a confirmation link:

      Title: Finish signing up to Hilfe

      Almost done!

      Follow the link below to finish signing up to Hilfe. For security, don't share this link with anyone.

      This is just horrible for an end customer who does not understand English, and it is horrible because there is some German word contained in an English sentence.

      Please either provide a complete German translation by default or allow to customize the title/test of this email (f.e. similar to the normal issue email template).

      Notes:
      This may affect all languages, not only German.

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            7ad1551c39c0 Benjamin Paton
            4dcae352649b Matthias Basler
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              Created:
              Updated: