Allow customisation of the notification email received during self signup on the customer portal

XMLWordPrintable

    • 0

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-1637 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Bhaargavi Natarajan
      Jira Service Management Cloud team

      Problem Definition

      Currently, when a customer signs up for a Jira Service Desk customer account via the portal they receive an email like the one below:

      There is currently no way to customize this.

      Suggested Solution

      Add the option to customize this email body to the customer notifications configurations section of the Jira Service Desk project.

      Workaround

      No workaround is available at this time.

        1. Screenshot 2020-02-03 at 17.21.59.png
          Screenshot 2020-02-03 at 17.21.59.png
          43 kB

            Assignee:
            Unassigned
            Reporter:
            Battlebeard (Inactive)
            Votes:
            8 Vote for this issue
            Watchers:
            12 Start watching this issue

              Created:
              Updated:
              Resolved: