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  1. Jira Service Management Cloud
  2. JSDCLOUD-8842

Allow customisation of the notification email received during self signup on the customer portal

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-1637 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Bhaargavi Natarajan
      Jira Service Management Cloud team

      Problem Definition

      Currently, when a customer signs up for a Jira Service Desk customer account via the portal they receive an email like the one below:

      There is currently no way to customize this.

      Suggested Solution

      Add the option to customize this email body to the customer notifications configurations section of the Jira Service Desk project.

      Workaround

      No workaround is available at this time.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-1637 As an JSM Admin, I want the ability to customize the text, custom fields and link in the Self Sign-up notification

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-5859 Send localized signup confirmation email

          • Gathering Interest
          mentioned in

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          Activity

            People

              Unassigned Unassigned
              nwolfgang Battlebeard (Inactive)
              Votes:
              8 Vote for this issue
              Watchers:
              12 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: