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  1. Jira Service Management Cloud
  2. JSDCLOUD-5859

Send localized signup confirmation email

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Details

    • Suggestion
    • Resolution: Unresolved
    • Language Support
    • None
    • 0
    • 1

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    Description

      Several aspects of the customer portal can already be localized, as described in
      Translating your customer portal

      However, there is at least one notable exception. If the portal is set up for self-signup, the user starts the signup in a German signup screen and then gets a 95% ENGLISH mail with a confirmation link:

      Title: Finish signing up to Hilfe

      Almost done!

      Follow the link below to finish signing up to Hilfe. For security, don't share this link with anyone.

      This is just horrible for an end customer who does not understand English, and it is horrible because there is some German word contained in an English sentence.

      Please either provide a complete German translation by default or allow to customize the title/test of this email (f.e. similar to the normal issue email template).

      Notes:
      This may affect all languages, not only German.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDCLOUD-8842 Allow customisation of the notification email received during self signup on the customer portal

          • Closed

          Suggestion - JSDCLOUD-13987 Customisation of the link/text in complete-signup-page

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-7235 Customer account(portal only) sign up flow: support translations

          • Closed

          Suggestion - JSDCLOUD-1637 As an JSM Admin, I want the ability to customize the text, custom fields and link in the Self Sign-up notification

          • Gathering Interest
          is cloned by

          FSD-3236 Loading...

          Activity

            People

              7ad1551c39c0 Benjamin Paton
              4dcae352649b Matthias Basler
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              12 Start watching this issue

              Dates

                Created:
                Updated: