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  1. Jira Service Management Cloud
  2. JSDCLOUD-4461

Automation trigger on custom events

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • Automation
    • None
    • 52
    • 2

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      At the moment, it's not possible for automation to be triggered upon custom events

      Suggestion

      Allow admins to select custom events to trigger automations

      Example

      1. JIRA allow admins to change the post function of transitions. If admins change the event triggered from issue creation to something other than the Issue Created event, the default automation wouldn't work
      2. In other scenarios, admin may have heavily modified their workflow with many custom events and would need the automation to perform action based on these events

            Unassigned Unassigned
            ywoo Yit Wei
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              Created:
              Updated:
              Resolved: