Problem Definition

Some customers who are both an Approver and a Service Desk Agent would like to be able to assign the Service Desk Request when they Approve/Deny the Request in one step
It appears that screens can be added to the transition, however they do not appear when the Approve/Deny buttons are used.

Suggested Solution

Allow for Screens to be used on the Approve/Deny Transitions added by Service Desk

Workaround

Current process is 2 Steps (Tested this workaround but it did not work):

• Approver clicks Approve/Deny (either in JIRA or Portal views)
• Agent/Collaborator clicks assign to assign Request to an Agent