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  1. Jira Service Management Cloud
  2. JSDCLOUD-3980

Use Screens on Approve/Deny Service Desk Transitions


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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Some customers who are both an Approver and a Service Desk Agent would like to be able to assign the Service Desk Request when they Approve/Deny the Request in one step
      It appears that screens can be added to the transition, however they do not appear when the Approve/Deny buttons are used.

      Suggested Solution

      Allow for Screens to be used on the Approve/Deny Transitions added by Service Desk


      Current process is 2 Steps (Tested this workaround but it did not work):

      • Approver clicks Approve/Deny (either in JIRA or Portal views)
      • Agent/Collaborator clicks assign to assign Request to an Agent

            Unassigned Unassigned
            scranford Shawn C
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