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Suggestion
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Resolution: Duplicate
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0
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9
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
Some customers who are both an Approver and a Service Desk Agent would like to be able to assign the Service Desk Request when they Approve/Deny the Request in one step
It appears that screens can be added to the transition, however they do not appear when the Approve/Deny buttons are used.
Suggested Solution
Allow for Screens to be used on the Approve/Deny Transitions added by Service Desk
Workaround
Current process is 2 Steps (Tested this workaround but it did not work):
- Approver clicks Approve/Deny (either in JIRA or Portal views)
- Agent/Collaborator clicks assign to assign Request to an Agent
- duplicates
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JSDCLOUD-6989 Ability to display screens on Approve/Deny Service Desk Transitions
- Gathering Interest
- is related to
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JSDSERVER-3980 Use Screens on Approve/Deny Service Desk Transitions
- Closed
- relates to
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JSDCLOUD-40 Buttons for workflow transitions on Customer Portal
- Closed