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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, after moving an Issue from SD.A to SD.B, there will be no notification email on this. Hence, replying to the Issue creation notification email will not update the Issue. This is due to the request type is being mapped on the Issue when the Issue is being moved.

      Suggested Solution

      At the Issue Moved wizard, on "Update Fields", prompt the user to map the Request Type.

      Workaround

      For now, manually set the Request Type and add a comment so that the customer will receive a notification email on the Issue Moved.

          Form Name

            [JSDCLOUD-3417] Issue Moved notification

            Rachel Crossman (Inactive) made changes -
            Component/s New: Issue View [ 46701 ]
            Prathiksha made changes -
            Assignee Original: Prathiksha [ 74e7fd576f90 ]
            Prathiksha made changes -
            Status Original: Closed [ 6 ] New: Closed [ 6 ]

            Prathiksha added a comment -

            Hi Everyone,

            Thank you for your feedback on this feature.

            We are marking this issue as closed because it is a duplicate of JSDCLOUD-3613 which has received more traction. You can follow the ticket there as the source of truth.

            Thank you again for your feedback!

            Prathiksha M S
            Jira Service Management Cloud team

            Prathiksha added a comment - Hi Everyone, Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of  JSDCLOUD-3613 which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback! Prathiksha M S Jira Service Management Cloud team
            Prathiksha made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Prathiksha made changes -
            Link New: This issue is duplicated by JSDCLOUD-3613 [ JSDCLOUD-3613 ]

            Prathiksha added a comment -

            Hi Everyone,

            Thank you for your feedback on this feature.

            We are marking this issue as closed because it is a duplicate of JSDCLOUD-3613 which has received more traction. You can follow the ticket there as the source of truth.

            Thank you again for your feedback!

            Prathiksha M S
            Jira Service Management Cloud team

            Prathiksha added a comment - Hi Everyone, Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of  JSDCLOUD-3613 which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback! Prathiksha M S Jira Service Management Cloud team
            Prathiksha made changes -
            Assignee New: Prathiksha [ 74e7fd576f90 ]
            Samriddhi Saumya made changes -
            Labels Original: affects-server lim-aganapathy lim-close lim-dupfr lim-reviewed New: affects-server lim-aganapathy lim-dupfr lim-reviewed
            Arjun Ganapathy made changes -
            Link New: This issue relates to JSDCLOUD-3613 [ JSDCLOUD-3613 ]

              Unassigned Unassigned
              mmuthusamy Moga
              Votes:
              6 Vote for this issue
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: