Hi,

Thanks to everyone that has participated in the beta program - your feedback is actively helping shape the features that we build.

We are super excited to announce that this feature is now available in JSD Cloud - just go to the admin/settings screen for a JIRA Service Desk project and look for "Widget" in the menu.

The embeddable web widget supports request form and KB search as well as in-context form submission and in-context KB viewing.

You can find out more here: https://confluence.atlassian.com/servicedeskcloud/blog/2017/09/embed-request-forms-anywhere

If you have any new feature suggestions, improvements or bug reports about the Widget, please create a new issue in the JSDCLOUD project and link it to this one.

Thanks!

• JIRA Service Desk team

Hi all,

Thanks again for your comments and feedback on this feature suggestion!

Your feedback helps guide the features that we build.

We're excited to announce that we have started a private beta program for an embeddable JIRA Service Desk widget. At the moment, the beta allows admins to embed a request form directly into a website or web application, which feeds issues into your service desk project.

We are constantly updating the beta and plan to add more capabilities as time goes on. If you're interested in joining the private beta program and keen to provide feedback to help shape the feature, you can register on the wait-list: http://bit.ly/jsd-widget-beta

The private beta is only available on JSD Cloud, but if you are interested in JSD Server please vote for and comment on JSDSERVER-23

Thanks!

• JIRA Service Desk team

Hi Matthieu, 

It support cloud first. We are developing the server.

Regards,

JSOFT

jsoftconnector@gmail.com

I this feature available for server installation? We did not find any download function on the above  page 

Hi there,

I have released "Embeddable for JIRA Service Desk. So please help take a look https://marketplace.atlassian.com/plugins/com.jelldesk.apps.embeddable-widget/cloud/overview

Hope this can help

Cheers,

JSOFT

This feature would be hugely beneficial for use in more markets.

Hi all,

Thank you so much for your votes and comments on this suggestion. We have a few open questions around the design of this feature and would love to hear your feedback on it. We have created a quick survey to capture the feedback: http://www.surveygizmo.com/s3/3295483/2017-Embeddable-research

Thank you again for all your continuous feedback!

JIRA Service Desk team

Did anyone find a workable solution for this? This is something we would like to leverage as well. Any help would be appreciated. 

It would be awesome if I could do this easily!

I'd love to see this added. In the meantime you could always do this with an iFrame.

This is exactly the feature I am hoping for.

Half of this feature request is the accompanying Knowledge Base access that Service Desk provides. Has anyone been able to embed access to a knowledge base from Confluence on their own application/site? The dynamic menu that it provides based on user input would be really helpful to have for now. Even if those links brought you to a Confluence page, it would be nice to have the accessibility from our personal applications.

The issue collector should work corresponding to the way the mail channel works for Service Desk, by creating the external users seamless and set the user as reporter. This is crucial for us to start using Jira Service Desk for our Customer Support.

Yes, it would be great to have this feature. Thanks!

Agreed. JIRA supports this with issue collectors, but that requires a JIRA license. For those of us leveraging the SD 2.0 licensing, where most users are NOT JIRA users, ability to embed SD customer request creation screens would be the desired alternative.

Atlassian, any update on status and timeline for this feature?

Agree, embed KB search would be great!

This is definitely needed. I see that a service desk widget that is similar to that provided by FreshDesk but for Service Desk would be really amazing.

An issue collector does not allow the knowledge base search etc which is really important for an embedded widget of this type.

Even i'm looking for "Service desk customer portal" linking with website rather then just the form for collecting issues

I was looking a bit more for having the "service desk portal" within another website rather then just the form for collecting issues. This means they could see their open issues, comment on issues, open issues with the service catalog, etc within another portal that we already have for our clients.

As mentioned above, the Issue Collector is great for one way quick feedback, this is looking for more of the service desk features then just issue collecting.

-Jeremy Neuharth
Co-founder | Sycorr

So Issue Collector provides a great thing if you want to make a feedback button or something like that. I would rather take components of the SD and place then in a custom page. For example:

In a custom internal website we would be able to pull just a specific button or a group of buttons into the web page. The main reas that I would like to use that is that it would provide a seamless experience in look and feel compared to the full SD.

My understanding customer portal can have many request types ( different issue types + templates) where as issue collector is for only one issue type. Currently we are already using issue collector.

Thanks for raising this feature request!

Have you considered using the JIRA Issue Collector for this?

Yes exactly .. i'm looking for this feature