Be able to remove images in mail body

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Product update 6th October, 2023

Hi Everyone,

We have started rolling out the improvements wherein, if any image is received via email and is already present in ‘Attachments’ section, will not be uploaded to ‘Attachments’ section again. These images can be part of email signatures or email body. You can read more about the solution in this community post: https://community.atlassian.com/t5/Jira-Service-Management-articles/Preventing-the-attachment-of-duplicate-images-from-emails-to-the/ba-p/2495189#M3515

We have initiated the deployment of this functionality, and it is expected to be accessible for all JSM Cloud users by October 12th, 2023.

We hope the solution will prevent repeated images getting attached in issue screen and maintain a clean and organized workspace within JSM. We would love to hear your feedbacks on the solution.

We understand solving for distortion of in-line/signature images still remains. This will be tracked separately at  - https://jira.atlassian.com/browse/JSDCLOUD-12462

Cheers,

Manpreet

PM, JSM