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  1. Jira Service Management Cloud
  2. JSDCLOUD-5878

Remove e-mail signatures from incoming mail

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Update 15th July, 2022

      Hi everyone,

      Thanks for all the feedback and response to the feature. We understand that there are some outstanding items which we are tracking in these tickets.

      1) Better support for Outlook (non web) mails
      2) Removing unwanted attachments

      Our team will provide an update on these tickets in a couple of weeks. We are closing this ticket.

      Jason and the Jira Service Management team

      Problem

      • The initial ticket is quite long as the signature is taking up space which is not useful.
      • An extra comment is added with the signature images attached which is sort of useless.

      Suggestion

      Checking that everything after the signature sign "--" is removed or not taken into account

              jdcruz Jason D'Cruz
              asantos2@atlassian.com Augusto Pasqualotto (Inactive)
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              870 Start watching this issue

                Created:
                Updated:
                Resolved: