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  1. Jira Service Management Data Center
  2. JSDSERVER-2090

Be able to remove images in mail body

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 10 March 2021

      Hi everyone,

      Thank you for your interest in this issue.

      After reviewing this suggestion we believe that it was resolved in JSD 4.8 with the introduction of duplicate attachment detection:

      When customers raise requests over email, the email body is added to the request’s description. This often includes some unwanted media like marketing images, company logos, and everything else from the email’s footer. With every new comment or update, these images get duplicated, making it difficult to find anything important. We’ve heard your feedback and changed it—Jira Service Desk will now detect and ignore any duplicates, leaving your requests nice and clean.

      Please provide further details if there are additional use cases you would like us to consider in relation to image attachments.

      Kind regards,

      Charlie

      Jira Service Management, Server & Data Center

      When you use the JSD with the email channel and someone with pictures in their signature sends in a issue.

      Then it will add the pictures as attachments and as a comment with the pictures.

      It would be nice to be able to remove signatures (including pictures) or be able to remove pictures in the body of the mail and only receive the pictures attached to the email

          Form Name

            [JSDSERVER-2090] Be able to remove images in mail body

            Charlie Marriott made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2090].
              {panel}

            When you use the JSD with the email channel and someone with pictures in their signature sends in a issue.

            Then it will add the pictures as attachments and as a comment with the pictures.

            It would be nice to be able to remove signatures (including pictures) or be able to remove pictures in the body of the mail and only receive the pictures attached to the email             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2090].
              {panel}
            {panel:title=Atlassian Update – 10 March 2021|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff}

            Hi everyone,

            Thank you for your interest in this issue.

            After reviewing this suggestion we believe that it was resolved in [JSD 4.8|https://confluence.atlassian.com/servicemanagement/jira-service-desk-4-8-x-release-notes-996707738.html#JiraServiceDesk4.8.xreleasenotes-declutter] with the introduction of duplicate attachment detection:

            bq. When customers raise requests over email, the email body is added to the request’s description. This often includes some unwanted media like marketing images, company logos, and everything else from the email’s footer. With every new comment or update, these images get duplicated, making it difficult to find anything important. We’ve heard your feedback and changed it—Jira Service Desk will now detect and ignore any duplicates, leaving your requests nice and clean.

            Please provide further details if there are additional use cases you would like us to consider in relation to image attachments.

            Kind regards,

            Charlie

            Jira Service Management, Server & Data Center

            {panel}

            When you use the JSD with the email channel and someone with pictures in their signature sends in a issue.

            Then it will add the pictures as attachments and as a comment with the pictures.

            It would be nice to be able to remove signatures (including pictures) or be able to remove pictures in the body of the mail and only receive the pictures attached to the email
            Charlie Marriott made changes -
            Fix Version/s New: 4.8.0 [ 91294 ]
            Resolution New: Fixed [ 1 ]
            Status Original: Under Consideration [ 11774 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 533789 ]
            SET Analytics Bot made changes -
            UIS Original: 10 New: 0
            SET Analytics Bot made changes -
            UIS Original: 12 New: 10
            SET Analytics Bot made changes -
            UIS Original: 8 New: 12
            SET Analytics Bot made changes -
            UIS Original: 4 New: 8
            SET Analytics Bot made changes -
            UIS Original: 8 New: 4
            SET Analytics Bot made changes -
            UIS Original: 12 New: 8
            SET Analytics Bot made changes -
            UIS Original: 16 New: 12

              Unassigned Unassigned
              b90b7fb66cb1 Rasmus Fuursted
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                Created:
                Updated:
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