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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-5723

Ignore unwanted images in attachments for issues created from emails

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    Details

    • UIS:
      121
    • Support reference count:
      12
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      Problem Definition

      Issues created from emails attach files such as marketing advertisment images or even text often included in singatures to an issue, which can clutter things for issue asignees in that they might not be able to filter out important attachments or will lose valuable time in manually deleting attached duplicate files from attachments. Additionally, administrators may want to restrict certain files from a source from being attached to new and existing issues.

      Suggested Solution

      Implement a file and text filter on a global (JIRA administrators) and/or project (Project administrators) levels to exclude selected attachments or text from email content for new issues as well as comments added to existing.

      In orde to manage files exclusions, there would be a select drop-down options next to each attached file allowing to quickly exclude attached files from further inclusions using a combination its name and checksum for uniqueness.

      Select drop-down example options:

      • 'Exclude' => keeps the original file but prevents further duplicate copies
      • 'Remove and exclude' => removes original file and prevents further duplicate copies

      A dedicated filters manager would then allow system admins or project managers to manage such exclusions (similar to lists for blocked users in IMs).

      Why this is important

      Issues with multiple copies of attached files not pertinent to request's problem not only clutter the system but also can cause delays in ticket processing or ticket asignee to miss important attachments in growing list of duplicated files.

       

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              Assignee:
              ashubovych moofoo
              Reporter:
              web16 webcodereu
              Votes:
              155 Vote for this issue
              Watchers:
              93 Start watching this issue

                Dates

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                Updated:
                Resolved:

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