• Type: Suggestion
• Resolution: Fixed
• Component/s: Request Type Configuration
• Labels:

  • IWT
  • affects-cloud
  • affects-server
  • portal-fields
  • sdt

[JSDCLOUD-178] Use of dynamic fields on forms

Tyler B [Atlassian] made changes - 24/May/2023 5:23 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 764765 ]

Simon Herd (Inactive) made changes - 17/Mar/2022 6:54 AM

Resolution		New: Fixed [ 1 ]
Status	Original: Waiting for Release [ 12075 ]	New: Closed [ 6 ]

Simon Herd (Inactive) made changes - 17/Mar/2022 6:53 AM

Status

Original: In Progress [ 3 ]

New: Waiting for Release [ 12075 ]

Simon Herd (Inactive) made changes - 17/Mar/2022 6:53 AM

Description

Original: {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for {*}JIRA Service Management Cloud{*}. Using *JIRA Service* *Management* {*}Server{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-178]. {panel} {panel} *4 Jan 2022 Update:* *Hi all!*  *The rollout of ProForma (Forms for Jira) is now in progress and should be available to all customers in the next few weeks.*  *ProForma will make it possible to dynamically show fields on the Portal.* *Regards,* *Simon Herd* *Principal Product Manager, Jira Service Management* {panel} h3. Problem Definition Customer facing Service Desks often need to cater to a variety of problems that are similar in nature. Many Service Desk type solutions offer the ability for forms to be dynamic, so that the options chosen in one form, display different options in subsequent fields. h3. Suggested Solution JIRA Service Desk should provide some form of functionality to create 'advanced' forms that can be customised to allow dynamic functionality. h3. Workaround Add-On vendors provide this behaviour, for example: [Extension (aka Service Pack for JSD)|https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender]

New: {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for {*}JIRA Service Management Cloud{*}. Using *JIRA Service* *Management* {*}Server{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-178]. {panel} {panel} *17 March 2022 Update:* *Hi all!*  *The rollout of ProForma (Forms for Jira) is now complete and should be available to all customers under Project Settings > Forms.*  *The Documentation is [available here|https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/]*  *Regards,* *Simon Herd* *Principal Product Manager, Jira Service Management* {panel} h3. Problem Definition Customer facing Service Desks often need to cater to a variety of problems that are similar in nature. Many Service Desk type solutions offer the ability for forms to be dynamic, so that the options chosen in one form, display different options in subsequent fields. h3. Suggested Solution JIRA Service Desk should provide some form of functionality to create 'advanced' forms that can be customised to allow dynamic functionality. h3. Workaround Add-On vendors provide this behaviour, for example: [Extension (aka Service Pack for JSD)|https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender]

SET Analytics Bot made changes - 16/Mar/2022 2:14 AM

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SET Analytics Bot made changes - 05/Mar/2022 2:14 AM

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SET Analytics Bot made changes - 02/Mar/2022 2:18 AM

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