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  1. Jira Service Management Data Center
  2. JSDSERVER-178

Use of dynamic fields on forms

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Customer facing Service Desks often need to cater to a variety of problems that are similar in nature. Many Service Desk type solutions offer the ability for forms to be dynamic, so that the options chosen in one form, display different options in subsequent fields.

      Suggested Solution

      JIRA Service Desk should provide some form of functionality to create 'advanced' forms that can be customised to allow dynamic functionality.

      Workaround

      Add-On vendors provide this behaviour, for example: Extension (aka Service Pack for JSD)

          Form Name

            [JSDSERVER-178] Use of dynamic fields on forms

            tech@techvortex.systems added a comment -

            I want to populate fields in customer portal via direct HTML link

            tech@techvortex.systems added a comment - I want to populate fields in customer portal via direct HTML link

            Dzmitry Hryb [Deviniti] added a comment -

            Hi everyone,

            An important update for those asking about Dynamic Forms on Cloud: this week we released Extension for Jira Service Desk Cloud. Feel free to try it out and leave feedback: http://bit.ly/2Cd1H7N

            Cheers,

            Dzmitry

            Dzmitry Hryb [Deviniti] added a comment - Hi everyone, An important update for those asking about Dynamic Forms on Cloud: this week we released Extension for Jira Service Desk Cloud. Feel free to try it out and leave feedback:  http://bit.ly/2Cd1H7N Cheers, Dzmitry

            Alexander Demchenko added a comment -

            Hi, there.

            It is critically for me to have an ability to place dynamic JQL-based and Groovy-scripted fields in JIRA Service Desk Customer Portal.

            I've already done this stuff in general JIRA  interface. Now it's turn to run Dynamic fields under Customer Portal.

             

             

            Alexander Demchenko added a comment - Hi, there. It is critically for me to have an ability to place dynamic JQL-based and Groovy-scripted fields in JIRA Service Desk Customer Portal. I've already done this stuff in general JIRA  interface. Now it's turn to run Dynamic fields under Customer Portal.    

            Paul Nowak added a comment -

            Zans, the dynamic fields works well. You have to make a choice, have dynamic fields in JIRA or dynamic fields in ServiceDesk, if you don't want to pay for both plugins.

            Paul Nowak added a comment - Zans, the dynamic fields works well. You have to make a choice, have dynamic fields in JIRA or dynamic fields in ServiceDesk, if you don't want to pay for both plugins.

            Zans McLachlan added a comment -

            Paul, we have now migrated from AoD to Hosted and are evaluating bringing on the dynamic forms add ons to our instance. Are you saying that you are happy with them, but wish that you didn't have to buy a separate license for JIRA and for JSD?

            Thanks for your input,
            Zans

            Zans McLachlan added a comment - Paul, we have now migrated from AoD to Hosted and are evaluating bringing on the dynamic forms add ons to our instance. Are you saying that you are happy with them, but wish that you didn't have to buy a separate license for JIRA and for JSD? Thanks for your input, Zans

            Krzysztof Skoropada [Deviniti] added a comment -

            Hi,
            Unfortunately, onDemand version is not supported. Yu can reuse Dynamic Select in Customer Portal but you have to configure hide/show depending. This is because we've decided to maintain second place to keep this configuration. We don't want to affect Dynamic Forms configuration's.

            Krzysztof Skoropada [Deviniti] added a comment - Hi, Unfortunately, onDemand version is not supported. Yu can reuse Dynamic Select in Customer Portal but you have to configure hide/show depending. This is because we've decided to maintain second place to keep this configuration. We don't want to affect Dynamic Forms configuration's.

            Paul Nowak added a comment -

            Hetu, The plugin is not mine. Krzysztof is from InTENSO who have developed both of these plugins

            Paul Nowak added a comment - Hetu, The plugin is not mine. Krzysztof is from InTENSO who have developed both of these plugins

            Hetu Mistry added a comment -

            Hello Paul,

            It seems that your plugin is only for downloaded version. Do you have plans to make the plugin available for OnDemand version as well?

            Hetu Mistry added a comment - Hello Paul, It seems that your plugin is only for downloaded version. Do you have plans to make the plugin available for OnDemand version as well?

            Paul Nowak added a comment -

            We have this plugin as well. The only issues is that is doesn't make use of dynamic fields. Therefore, you can only have dynamic fields via the portal and not via JIRA or via JIRA and not via the portal. It is surprising as both plugins have been developed by the same company.

            this one - https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender for dynamic fields on ServiceDesk forms
            and - https://marketplace.atlassian.com/plugins/com.intenso.jira.plugin.dynamic-forms for dynamic fields with in JIRA

            Paul Nowak added a comment - We have this plugin as well. The only issues is that is doesn't make use of dynamic fields. Therefore, you can only have dynamic fields via the portal and not via JIRA or via JIRA and not via the portal. It is surprising as both plugins have been developed by the same company. this one - https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender for dynamic fields on ServiceDesk forms and - https://marketplace.atlassian.com/plugins/com.intenso.jira.plugin.dynamic-forms for dynamic fields with in JIRA

            Hetu Mistry added a comment -

            Hello,

            Is this plug-in available for OnDemand version as well?

            Hetu Mistry added a comment - Hello, Is this plug-in available for OnDemand version as well?

              Unassigned Unassigned
              45e3847df419 Paul Nowak
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                Created:
                Updated: