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  1. Jira Service Management Cloud
  2. JSDCLOUD-178

Use of dynamic fields on forms

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    Description

      NOTE: This suggestion is for JIRA Service Management Cloud. Using JIRA Service Management Server? See the corresponding suggestion.

       26th April, 2021 Update:

      Hi all! 

      Following our announcement of acquisition of ThinkTilt, makers of Proforma, we are now planning out our integration of Proforma into Jira Service Management, which will resolve this ticket need. 

      We will update as we know more about timing, but expect several months for this integration to take place. 

      So happy to be updating this ticket and moving forward on this!

      All the best,

      Liron Deutsch

      Principal Product Manager, Jira Service Management

      Problem Definition

      Customer facing Service Desks often need to cater to a variety of problems that are similar in nature. Many Service Desk type solutions offer the ability for forms to be dynamic, so that the options chosen in one form, display different options in subsequent fields.

      Suggested Solution

      JIRA Service Desk should provide some form of functionality to create 'advanced' forms that can be customised to allow dynamic functionality.

      Workaround

      Add-On vendors provide this behaviour, for example: Extension (aka Service Pack for JSD)

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              3594564a659e Simon Herd
              45e3847df419 Paul Nowak
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              Dates

                Created:
                Updated: