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  1. Jira Service Management Cloud
  2. JSDCLOUD-178

Use of dynamic fields on forms

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      23
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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Customer facing Service Desks often need to cater to a variety of problems that are similar in nature. Many Service Desk type solutions offer the ability for forms to be dynamic, so that the options chosen in one form, display different options in subsequent fields.

      Suggested Solution

      JIRA Service Desk should provide some form of functionality to create 'advanced' forms that can be customised to allow dynamic functionality.

      Workaround

      Add-On vendors provide this behaviour, for example: Extension (aka Service Pack for JSD)

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              Assignee:
              ldeutsch Liron
              Reporter:
              paul.nowak Paul Nowak
              Votes:
              110 Vote for this issue
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              92 Start watching this issue

                Dates

                Created:
                Updated: