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  1. Jira Service Management Cloud
  2. JSDCLOUD-178

Use of dynamic fields on forms

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Management Cloud. Using JIRA Service Management Server? See the corresponding suggestion.

      17 March 2022 Update:

      Hi all! 

      The rollout of ProForma (Forms for Jira) is now complete and should be available to all customers under Project Settings > Forms. 

      The Documentation is available here 

      Regards,

      Simon Herd

      Principal Product Manager, Jira Service Management

      Problem Definition

      Customer facing Service Desks often need to cater to a variety of problems that are similar in nature. Many Service Desk type solutions offer the ability for forms to be dynamic, so that the options chosen in one form, display different options in subsequent fields.

      Suggested Solution

      JIRA Service Desk should provide some form of functionality to create 'advanced' forms that can be customised to allow dynamic functionality.

      Workaround

      Add-On vendors provide this behaviour, for example: Extension (aka Service Pack for JSD)

              3594564a659e Simon Herd (Inactive)
              45e3847df419 Paul Nowak
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                Created:
                Updated:
                Resolved: