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  1. Jira Service Management Cloud
  2. JSDCLOUD-178

Use of dynamic fields on forms

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Management Cloud. Using JIRA Service Management Server? See the corresponding suggestion.

      17 March 2022 Update:

      Hi all! 

      The rollout of ProForma (Forms for Jira) is now complete and should be available to all customers under Project Settings > Forms. 

      The Documentation is available here 

      Regards,

      Simon Herd

      Principal Product Manager, Jira Service Management

      Problem Definition

      Customer facing Service Desks often need to cater to a variety of problems that are similar in nature. Many Service Desk type solutions offer the ability for forms to be dynamic, so that the options chosen in one form, display different options in subsequent fields.

      Suggested Solution

      JIRA Service Desk should provide some form of functionality to create 'advanced' forms that can be customised to allow dynamic functionality.

      Workaround

      Add-On vendors provide this behaviour, for example: Extension (aka Service Pack for JSD)

            [JSDCLOUD-178] Use of dynamic fields on forms

            Raffaele Ziraldo added a comment -

            Conditional feature in integrated ProForma is very limited, please check my suggestion JSDCLOUD-10999

            Raffaele Ziraldo added a comment - Conditional feature in integrated ProForma is very limited, please check my suggestion JSDCLOUD-10999

            Michael Blake added a comment -

            it has been 6 month since the acquisition of Proforma - what is the expected ETA of forms to be added to jsm cloud?

            Michael Blake added a comment - it has been 6 month since the acquisition of Proforma - what is the expected ETA of forms to be added to jsm cloud?

            daniela zanoni jans added a comment -

            Hello, what's the ETA of this new feature in JSM? Many thanks in advance.

            daniela zanoni jans added a comment - Hello, what's the ETA of this new feature in JSM? Many thanks in advance.

            Kate Caldecott (ProForma) added a comment - - edited

            [ProForma|https://marketplace.atlassian.com/apps/1215833/proforma-forms-checklist-for-jira?hosting=cloud&tab=overview] also gives you the option for conditional logic or dynamic fields.  

            Kate Caldecott (ProForma) added a comment - - edited [ProForma| https://marketplace.atlassian.com/apps/1215833/proforma-forms-checklist-for-jira?hosting=cloud&tab=overview ] also gives you the option for conditional logic or dynamic fields.  

            Cory Galloway added a comment -

            In a cascading select, I need to be able to Default the Parent and Allow the Child to be displayed on the form.

            Cory Galloway added a comment - In a cascading select, I need to be able to Default the Parent and Allow the Child to be displayed on the form.

            Dana Gould added a comment -

            We currently use a widget for dynamic fields - but the dynamic fields do not appear on the JSD widget. If dynamic fields could be native to JSD or the dynamic fields could be pulled through to the widget, it would be ideal and greatly increase our ability for larger JSD adoption across our corporation.

            Dana Gould added a comment - We currently use a widget for dynamic fields - but the dynamic fields do not appear on the JSD widget. If dynamic fields could be native to JSD or the dynamic fields could be pulled through to the widget, it would be ideal and greatly increase our ability for larger JSD adoption across our corporation.

            Mahesh Shinde added a comment -

            Required this type of plugin to auto populate the custom fields based on the selection of other field.

            Mahesh Shinde added a comment - Required this type of plugin to auto populate the custom fields based on the selection of other field.

            Gary Bates added a comment -

            This is one of the most wanted features for most of the portals we configure for users. Some of them are very surprised that it is not possible to base the values of one field on another.

            Gary Bates added a comment - This is one of the most wanted features for most of the portals we configure for users. Some of them are very surprised that it is not possible to base the values of one field on another.

            Ernesto Donate added a comment -

            Hello we recently purchased JIRA Core Cloud  in my department. Is there a way to create forms whose field options change depending on the value selected in the first field?

            Thank You

            Ernesto Donate added a comment - Hello we recently purchased JIRA Core Cloud  in my department. Is there a way to create forms whose field options change depending on the value selected in the first field? Thank You

            Alexander Demchenko added a comment -

            Hi, there.

            It is critically for me to have an ability to place dynamic JQL-based and Groovy-scripted fields in JIRA Service Desk Customer Portal.

            I've already done this stuff in general JIRA  interface. Now it's turn to run Dynamic fields under Customer Portal.

             

             

            Alexander Demchenko added a comment - Hi, there. It is critically for me to have an ability to place dynamic JQL-based and Groovy-scripted fields in JIRA Service Desk Customer Portal. I've already done this stuff in general JIRA  interface. Now it's turn to run Dynamic fields under Customer Portal.    

              3594564a659e Simon Herd (Inactive)
              45e3847df419 Paul Nowak
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                Created:
                Updated:
                Resolved: