14th May, 2021 Update:

Following our announcement of acquisition of ThinkTilt, makers of Proforma, we are now planning out our integration of Proforma into Jira Service Management, which will resolve this ticket need. 

We will update as we know more about timing, but expect several months for this integration to take place. 

So happy to be updating this ticket and moving forward on this!

All the best,

Liron Deutsch

Principal Product Manager, Jira Service Management

The user wants to be able to configure the Customer portal to add a pre-type text in Jira request forms which disappears when the customer/user starts typing in the field.