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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Customer Notifications - Configuration & Customisation
Labels:

UIS:
2
Support reference count:
6
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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

If emails are sent from unknown users, the emails are lost in the mix. It would be helpful to reply to those with instructions for signing up or who to contact, or to provide admins with a list of emails who have tried to create tickets but do not have accounts.

Attachments

Issue Links

is duplicated by

JSDCLOUD-1892 Unrecognised Customers using Email Channel

Closed

JSDCLOUD-3261 Notify user when issue is not created by email

Closed

JSDCLOUD-3416 Mail Handler To Reply To Unknown Users

Closed

JSDCLOUD-12000 Denial message from ira Service Management Mail Handler, if user is not allowed to open tickets via email channel.

Closed

is related to

JSDCLOUD-1892 Unrecognised Customers using Email Channel

Closed

JSDCLOUD-12000 Denial message from ira Service Management Mail Handler, if user is not allowed to open tickets via email channel.

Closed

JSDSERVER-1602 Auto reply to unregistered/unknown user emails with instructions for signing up for Service Desk

Gathering Interest

(2 is related to)

Activity

People

Assignee:: Unassigned

Reporter:: David Nicholson (Inactive)

Votes:: 35 Vote for this issue

Watchers:: 24 Start watching this issue

Dates

Created:: 03/Mar/2015 7:36 PM

Updated:: 30/Jan/2024 2:12 AM