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  1. Jira Service Management Cloud
  2. JSDCLOUD-1602

Auto reply to unregistered/unknown user emails with instructions for signing up for Service Desk

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      If emails are sent from unknown users, the emails are lost in the mix. It would be helpful to reply to those with instructions for signing up or who to contact, or to provide admins with a list of emails who have tried to create tickets but do not have accounts.

            Unassigned Unassigned
            dnicholson David Nicholson (Inactive)
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              Created:
              Updated: