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Type:
Suggestion
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Resolution: Duplicate
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Component/s: Incoming Email - Issue Creation
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1
Hi Everyone,
Thank you for your feedback on this feature.
We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-1602 which has received more traction. We suggest voting and watch the ticket there as the source of truth.
Thank you again for your feedback!
Arjun Ganapathy
Jira Service Management Cloud team
When a valid user send an email to Jira to open a ticket it creates the issue by which the user gets notified with the ticket details via an incoming email.
However, if a non-customer email sender sends an email request to open a ticket, the Jira Service Management Mail Handler simply rejects stating " Signup is not currently available", without sending any notification to the user via email.
Hence, it would be great to send an acknowledgement stating the email address used is not allowed to create an issue in this project.
Screenshot are shared above for reference.
- duplicates
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- Gathering Interest
- relates to
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- Gathering Interest