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  1. Jira Service Management Cloud
  2. JSDCLOUD-12000

Denial message from ira Service Management Mail Handler, if user is not allowed to open tickets via email channel.

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-1602 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Arjun Ganapathy
      Jira Service Management Cloud team

      When a valid user send an email to Jira to open a ticket it creates the issue by which the user gets notified with the ticket details via an incoming email.

      However, if a non-customer email sender sends an email request to open a ticket, the Jira Service Management Mail Handler simply rejects stating " Signup is not currently available", without sending any notification to the user via email.

      Hence, it would be great to send an acknowledgement stating the email address used is not allowed to create an issue in this project.

      Screenshot are shared above for reference.

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          duplicates

          Suggestion - JSDCLOUD-1602 Auto reply to unregistered/unknown user emails with instructions for signing up for Service Desk

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1602 Auto reply to unregistered/unknown user emails with instructions for signing up for Service Desk

          • Gathering Interest

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              d7c36792fcf8 Manpreet Singh
              ssamal@atlassian.com Shakti
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