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  1. Jira Service Management Data Center
  2. JSDSERVER-1602

Auto reply to unregistered/unknown user emails with instructions for signing up for Service Desk

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Email - Outgoing
    • None
    • 1
    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      If emails are sent from unknown users, the emails are lost in the mix. It would be helpful to reply to those with instructions for signing up or who to contact, or to provide admins with a list of emails who have tried to create tickets but do not have accounts.

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          is duplicated by

          Suggestion - JSDSERVER-3261 Notify user when issue is not created by email

          • Closed

          Suggestion - JSDSERVER-3416 Mail Handler To Reply To Unknown Users

          • Closed
          relates to

          Suggestion - JSDCLOUD-1602 Auto reply to unregistered/unknown user emails with instructions for signing up for Service Desk

          • Gathering Interest

          Activity

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              Unassigned Unassigned
              dnicholson David Nicholson (Inactive)
              Votes:
              33 Vote for this issue
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              15 Start watching this issue

              Dates

                Created:
                Updated:

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