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  1. Jira Service Management Cloud
  2. JSDCLOUD-3261

Notify user when issue is not created by email

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • Email - Incoming
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Service Desk should send an reply with the processing log error when an issue fail to be created by email.

      Suggested Solution

      Send the error to the user when the issue is not created.

      Workaround

      Check the processing log on Service Desk and check the error message.

              Unassigned Unassigned
              hfreitas Henrique Freitas (Inactive)
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                Created:
                Updated:
                Resolved: