Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-3261

Notify user when issue is not created by email

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Duplicate
    • Email - Incoming
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Service Desk should send an reply with the processing log error when an issue fail to be created by email.

      Suggested Solution

      Send the error to the user when the issue is not created.

      Workaround

      Check the processing log on Service Desk and check the error message.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-1602 Auto reply to unregistered/unknown user emails with instructions for signing up for Service Desk

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-3261 Notify user when issue is not created by email

          • Closed

          Activity

            People

              Unassigned Unassigned
              hfreitas Henrique Freitas (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: