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  1. Jira Service Management Data Center
  2. JSDSERVER-3261

Notify user when issue is not created by email

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • Email - Incoming
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Service Desk should send an reply with the processing log error when an issue fail to be created by email.

      Suggested Solution

      Send the error to the user when the issue is not created.

      Workaround

      Check the processing log on Service Desk and check the error message.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-1602 Auto reply to unregistered/unknown user emails with instructions for signing up for Service Desk

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-3261 Notify user when issue is not created by email

          • Closed
          mentioned in

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          Activity

            People

              Unassigned Unassigned
              hfreitas Henrique Freitas (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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