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  1. Jira Service Management Cloud
  2. JSDCLOUD-3416

Mail Handler To Reply To Unknown Users

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • Email - Incoming
    • None

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      Problem Definition

      When unknown user sends E-Mail to JIRA ServiceDesk mail handler, since they are not registered users the issue won't be created, but customer assumes ticket has been created and they wait for reply from Agents.

      Solution

      It would be useful and avoids the confusion, if JIRA ServiceDesk sends an E-Mail to users that their issue is not created due to some reasons. i.e, no account, permission or etc.
      This can be optional, in case some of the companies are not interested in this option.

            Unassigned Unassigned
            somidi Sam Omidi (Inactive)
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              Created:
              Updated:
              Resolved: