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  1. Jira Service Management Cloud
  2. JSDCLOUD-3416

Mail Handler To Reply To Unknown Users

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Details

    • Suggestion
    • Resolution: Duplicate
    • Email - Incoming
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When unknown user sends E-Mail to JIRA ServiceDesk mail handler, since they are not registered users the issue won't be created, but customer assumes ticket has been created and they wait for reply from Agents.

      Solution

      It would be useful and avoids the confusion, if JIRA ServiceDesk sends an E-Mail to users that their issue is not created due to some reasons. i.e, no account, permission or etc.
      This can be optional, in case some of the companies are not interested in this option.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-1602 Auto reply to unregistered/unknown user emails with instructions for signing up for Service Desk

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-3416 Mail Handler To Reply To Unknown Users

          • Closed

          Activity

            People

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: