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  1. Jira Service Management Cloud
  2. JSDCLOUD-1445

Issues created using JIRA create button, or CSV import, do not appear under "My Requests" of JIRA Service Desk. Also, the email communication does not work for those issues.

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      It seems like a regression from previous solved requests:

      Steps to reproduce:

      1. Create a JIRA Service Desk
      2. Import issues from CSV or create issues using JIRA Create button into the Service Desk project.
      3. Set the reporter to be one of your Service Desk customers

      Expected Behavior
      The issue created/imported through JIRA would be displayed under "My Requests" in the customer portal.

      Actual Behavior
      The issue is only visible through JIRA.
      The Service Desk customer do not have access.

      Also, any communication in the issues created/import via JIRA do not trigger an email notification to the involved people.

            [JSDCLOUD-1445] Issues created using JIRA create button, or CSV import, do not appear under "My Requests" of JIRA Service Desk. Also, the email communication does not work for those issues.

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2303712 ] New: JAC Bug Workflow v3 [ 3443567 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2057659 ] New: JSD Bug Workflow v5 - TEMP [ 2303712 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055069 ] New: JSD Bug Workflow v5 [ 2057659 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1954674 ] New: JSD Bug Workflow v5 - TEMP [ 2055069 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1874455 ] New: JSD Bug Workflow v5 [ 1954674 ]
            jonah (Inactive) made changes -
            Description Original: It seems like a regression from previous solved requests:
            * https://jira.atlassian.com/browse/JSD-830
            * https://jira.atlassian.com/browse/JSD-55

            *Steps to reproduce:*
            # Create a JIRA Service Desk
            # Import issues from CSV or create issues using JIRA Create button into the Service Desk project.
            # Set the reporter to be one of your Service Desk customers

            *Expected Behavior*
            The issue created/imported through JIRA would be displayed under "My Requests" in the customer portal.

            *Actual Behavior*
            The issue is only visible through JIRA.
            The Service Desk customer do not have access.

            Also, any communication in the issues created/import via JIRA do not trigger an email notification to the involved people.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDSERVER-1445].
              {panel}

            It seems like a regression from previous solved requests:
            * https://jira.atlassian.com/browse/JSD-830
            * https://jira.atlassian.com/browse/JSD-55

            *Steps to reproduce:*
            # Create a JIRA Service Desk
            # Import issues from CSV or create issues using JIRA Create button into the Service Desk project.
            # Set the reporter to be one of your Service Desk customers

            *Expected Behavior*
            The issue created/imported through JIRA would be displayed under "My Requests" in the customer portal.

            *Actual Behavior*
            The issue is only visible through JIRA.
            The Service Desk customer do not have access.

            Also, any communication in the issues created/import via JIRA do not trigger an email notification to the involved people.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-1445 [ JSDSERVER-1445 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-cloud affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603219 ] New: JSD Bug Workflow v4 [ 1616022 ]

              knguyen@atlassian.com Kha Nguyen (Inactive)
              aborzzatto Andre Borzzatto
              Affected customers:
              7 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: