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  1. Jira Service Management Cloud
  2. JSDCLOUD-10958

JSM Forms does not work with linked Jira Field with custom Date and Time Format

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      Issue Summary

      JSM Forms does not work with linked Jira field with custom Date and Time Format.
      Normal Jira field works without any issues.

      Steps to Reproduce

      1. Set up a form and create a field linked to a Jira field.
      2. Set up custom Date and Time Format in System settings

      3. Go to Customer Portal and fill in the Date and Time field and try to create a request

      Expected Results

      JSM form's Jira field linked Date and Time field should be using the system setting's Date and Time format

      Actual Results

      JSM form does not take into consideration of the Date and Time format system settings.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. image-2022-02-21-09-49-07-213.png
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          Yuji Sakai
        2. image-2022-02-21-09-49-55-667.png
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          Yuji Sakai
        3. image-2022-02-21-09-51-08-738.png
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          Yuji Sakai
        4. image-2022-02-21-09-51-25-061.png
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          Yuji Sakai
        5. image-2022-02-21-09-52-29-696.png
          347 kB
          Yuji Sakai

            290fa2844649 Julian G
            4326607df174 Yuji Sakai
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              Created:
              Updated:
              Resolved: