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  1. Jira Service Management Cloud
  2. JSDCLOUD-10891

Forms doesn't submit from the customer portal when user set date to March and has Language set to German

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      Issue Summary

      Forms doesn't submit from the customer portal when user set date to March and has Language set to German

      Anfrage konnte nicht gesendet werden
      Sie haben kein gültiges Datum eingegeben. Geben Sie das Datum im Format 'd/MMM/yy' ein (z. B. '9/Feb/22').

      {"errors":[

      {"errorMessage":"Sie haben kein gültiges Datum eingegeben. Geben Sie das Datum im Format 'd/MMM/yy' ein (z. B. '9/Feb/22')."}

      ],"reasonKey":"Sie haben kein gültiges Datum eingegeben. Geben Sie das Datum im Format 'd/MMM/yy' ein (z. B. '9/Feb/22').","reasonCode":"400"}

      Steps to Reproduce

      1. Change personal settings language to Deutsch
      2. Attempt to submit a form with a date

      Expected Results

      Form submission to work

      Actual Results

      We see error:
      Anfrage konnte nicht gesendet werden
      Sie haben kein gültiges Datum eingegeben. Geben Sie das Datum im Format 'd/MMM/yy' ein (z. B. '9/Feb/22').

      Workaround

      Change user language to English

            [JSDCLOUD-10891] Forms doesn't submit from the customer portal when user set date to March and has Language set to German

            Mergim Rexha added a comment -

            Thank you! Works now

            Mergim Rexha added a comment - Thank you! Works now

            Ryan Fallah added a comment -

            Hi, we encountered a problem when rolling out the fix and it was rolled back. We are working on the final solution. Apologies for any inconvenience.

            Ryan Fallah added a comment - Hi, we encountered a problem when rolling out the fix and it was rolled back. We are working on the final solution. Apologies for any inconvenience.

            Mergim Rexha added a comment -

            Has the topic been implemented?
            If not, when will it be deployed? Just tested it again, unfortunately still does not work. 

            Mergim Rexha added a comment - Has the topic been implemented? If not, when will it be deployed? Just tested it again, unfortunately still does not work. 

              290fa2844649 Julian G
              79302268a842 Ana Viseu
              Affected customers:
              11 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: