Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-42

Allow "Customer Request Type" to be manually edited

XMLWordPrintable

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      example use cases
      • Associate existing tickets and tickets that come through email or various other sources with a Service Desk (when the Customer Request Type field isn't filled in, tickets won't be displayed in the Customer Portal).
      • Move tickets between Service Desks (triage).
      • Create and move tickets on customers' behalf, e.g. after a phone call.

        1. screenshot-1.png
          screenshot-1.png
          26 kB
        2. screenshot-2.png
          screenshot-2.png
          50 kB

          Form Name

            [JSDSERVER-42] Allow "Customer Request Type" to be manually edited

            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012143 ] New: JAC Suggestion Workflow 3 [ 3647178 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665928 ] New: JAC Suggestion Workflow [ 3012143 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323351 ] New: Confluence Workflow - Public Facing v4 [ 2665928 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]

            Kristin Bitler (mty.k12) added a comment -

            We're showing this isn't resolved either. The reporter assigned by the service desk agent still cannot see the issues via the portal or the link from the email.

            Kristin Bitler (mty.k12) added a comment - We're showing this isn't resolved either. The reporter assigned by the service desk agent still cannot see the issues via the portal or the link from the email.

            Justin Lynch added a comment -

            I agree, this matter isn't resolved and it would save a lot of duplicated effort.

            Justin Lynch added a comment - I agree, this matter isn't resolved and it would save a lot of duplicated effort.

            Adriana Wolfe added a comment -

            Yes, this issue has not been fixed as of July 2017. How can I manually edit Customer Request Types on tickets? Moving is not an option as several Request Types share the same Issue Type.

            Adriana Wolfe added a comment - Yes, this issue has not been fixed as of July 2017. How can I manually edit Customer Request Types on tickets? Moving is not an option as several Request Types share the same Issue Type.
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052127 ] New: JSD Suggestion Workflow - TEMP [ 2323351 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047599 ] New: JSD Suggestion Workflow [ 2052127 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279496 ] New: JSD Suggestion Workflow - TEMP [ 2047599 ]

              Unassigned Unassigned
              imaduro Ivan Maduro (Inactive)
              Votes:
              82 Vote for this issue
              Watchers:
              75 Start watching this issue

                Created:
                Updated:
                Resolved: