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Suggestion
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Resolution: Fixed
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605
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25
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
It's possible to mention people in a comment or description, but you need to:
- Know the wiki markup to do it
- Know their username
By entering the below this works:
[~username]
It would be nicer if a user selector like in JIRA could appear when typing something beginning with "@".
- is duplicated by
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- is related to
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- Gathering Interest
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- Under Consideration
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[JSDSERVER-288] As a customer I want to be able to mention specific people easily in comments and descriptions
Hi all,
Thank you for your questions!
At this stage portal @ mentions is only available in JSM Data Center version 4.18+. We are also working on shipping this functionality for JSM Cloud in the short-term, which you can follow progress for on this ticket: JSDCLOUD-1476.
On February 2, 2021 PT, we stopped selling new licenses for our server products and ceased new feature development in our server product line. Due to this, portal @ mentions will not be available in JSM Server. You can read more about the changes to the server product line in these FAQs.
Existing server customers continue to have access to maintenance and support (such as bug fixes and security bug fixes for vulnerabilities) for an additional three years (until February 2, 2024).
Also look for the 'Data Center' lozenge/status icon in our product release notes for further indication of which deployment a given feature is available for.
I hope that provides more clarity.
Kind regards,
Charlie
Jira Service Management, Server & Data Center
Could you confirm if this is fixed across all Jira Service Desk products, or if there are separate tickets for others?
Charlie,
If your "fix" is only on DC, then this is not fully resolved. Unless there is another ticket for Server and/or online. Are there open tickets for those?
This is great news! It's strange to me this issue was closed without any comments.
I'm not clear if this improvement is for both Server and Data Center or Data Center only. We'll upgrade to 4.18 eventually, but if you happen to know that info, Charlie, please post it here.
Hi 078d36ce47d5, you will need to upgrade to JSM DC version 4.18. Please see release notes for further details on this specific feature.
Charlie
This Ticket is now closed. Does it mean i can now @Mention people in the customer portal?
I second Beverly's comment and specifically the "Woo hoo!". 
Really exciting to see this move forward!
Woo hoo! This ticket changed to In Progress! This will be so useful when it's available! Thank you, Charlie Marriott!
Well, that's pretty bull-pucky. It's not like what we are paying for JSM or Jira server has been dropped to reflect that we have been abandoned for any future work.