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  1. Jira Service Management Data Center
  2. JSDSERVER-1721

Allow admins to customise JIRA Service Desk permission schemes

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Update as of 12 June 2015

      Hi everyone,
      We know the way permissions work in service desk projects is not optimal at the moment. This is something we are looking at. Thanks for your feedback!

      The JIRA Service Desk team

      We use a custom permission scheme for our Service Desk (as described here: https://confluence.atlassian.com/display/SERVICEDESK/Using+custom+permission+schemes). This means all agents see this message:

      This would just be a minor annoyance, except that Project Admins are able to click the error and "upgrade" the permission scheme:

      Is there a way to hide or dismiss this message?

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        Issue Links

          duplicates

          Suggestion - JSDSERVER-856 Option to "Hide/Ignore/Do not Remind me again" for notification in the top of a Service Desk Project

          • Closed

          Suggestion - JSDSERVER-1899 Modification of permission scheme should not result in warning

          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1969 Warning Alerts for permission scheme should be dismissable

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-905 Project administrator is able to migrate Permission Scheme

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-1721 Allow admins to customise JIRA Service Desk permission schemes

          • Closed

          Suggestion - JSDSERVER-334 Improve the migrate permission scheme process

          • Closed

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              mmcmahon Matthew McMahon (Inactive)
              31494d0c1023 Lillian Ho
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                Updated:
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